ARS Innovations Services Private Limited (“we”, “us”, “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit www.arsinnovationsservices.co.in or use our Services, in accordance with the Information Technology Act, 2000, the SPDI Rules, 2011 and the Digital Personal Data Protection Act, 2023.
1. Information We Collect
- Information you provide — name, email address, phone number, company details, billing information and any project details you share when you contact us, request a proposal or place an order.
- Information collected automatically — IP address, browser type, device information, pages visited and similar usage data collected through cookies and analytics tools.
2. Payment Information
Online payments are processed securely through our PCI-DSS-compliant payment gateway partner, Razorpay. Your card, UPI, net-banking or wallet credentials are entered on the gateway and are not stored on our servers. We receive only limited transaction details (such as payment status and a reference ID) needed to fulfil your order.
3. How We Use Your Information
- To provide, operate and deliver the Services you have engaged us for;
- To process payments, issue invoices and maintain accounts;
- To respond to enquiries and provide customer support;
- To send service-related and, with your consent, marketing communications (you may opt out at any time);
- To comply with legal obligations and protect our rights.
4. Cookies
Our website uses cookies and similar technologies to remember preferences, measure performance and improve your experience. You can control or disable cookies through your browser settings; some features may not function correctly if cookies are disabled.
5. Sharing & Disclosure
We do not sell your personal information. We share it only with trusted service providers (such as hosting, payment and analytics partners) who help us operate, under appropriate confidentiality obligations, and only as needed to provide the Services. We may disclose information where required by law or to protect our legal rights.
6. Data Security
We maintain reasonable technical and organisational security measures to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage over the internet is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required to comply with legal, accounting or reporting obligations.
8. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and may withdraw consent to processing. To exercise these rights, contact us using the details below.
9. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, grievances regarding your personal data may be addressed to:
Grievance Officer
ARS Innovations Services Private Limited
ARS Building, E Mahavir Nagar Road, behind MIG-185, H. Nagar, Kankarbagh, Patna, Bihar – 800032, India
Email: info@arsinnovationsservices.co.in · Phone: +91 735 852 1904
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates take effect upon posting on this page with a revised “Last updated” date.